Northern Radiators – A Seamless Switch to Procuria Payments

Monica, Northern Radiators

“Switching to Procuria Payments was one of the easiest decisions we’ve made.”

Before moving to Procuria Payments, Northern Radiators had been working directly with Barclaycard. While the service worked, Monica felt there was room for improvement - particularly around customer service, clarity and having a solution tailored to the specific needs of the business.

From the very start, the experience stood out.

“The set-up process with Chris was very good. Everything was handled in a timely fashion, all our questions were answered promptly, and within 48 hours we were fully set up and taking payments.”

One of the key reasons Northern Radiators chose Procuria Payments was the tailored approach. The team took time to analyse their card statements and reciprocated with clear comparisons and competitive rates, giving Monica confidence they were making the right move.

“The analysis was clear and easy to compare against competitors. It made the decision straightforward.”

Since switching, the business has seen several operational improvements:

• Payments now settle within 24 hours instead of 48
• Full visibility of card payments via the online portal - no waiting
• No chasing payments
• Clear end-of-day understanding of where the business stands
• Reduced admin time

“Close of business, we know exactly where we stand with payments. The portal gives us instant visibility - no delays, no chasing.”

Beyond the functionality, what really stood out was the level of service.

“The responsiveness has been excellent. You’re not passed around - it’s more personal. The customer service is better than previous suppliers, and that makes a real difference.”

When asked to rate us out of 10, and how likely she would be to recommend Procuria Payments to other businesses:

“10 out of 10. The information was clear, the mechanics of changing were very swift, and everything was explained properly. What more can you ask for?”

For Northern Radiators, the combination of competitive rates, faster payments, reduced admin, and personal service has made Procuria Payments a clear win.

If we can help you better your merchant service deal then please reach out to our team on 0345 300 9027 or email payments@procuria.net.