Since 2009, we have worked hard to build and maintain long-term relationships with over 250 suppliers, making us your first-choice business partner. If you’re as passionate as we are about low prices and the best possible service, talk to us about becoming one of our trusted suppliers today.
Here are just a few of the ways we can help you sell more:
Our Hull based team are here to help you, whether you are looking to join us for products to sell, get better terms on a range of business services, or you want to become one of our suppliers. Simply fill in the form below and one of our team will get back to you.
We aim to provide a first class service for all of our customers. However we recognise that occasionally we may not achieve every aspect of that goal. Should that happen we have in place this complaint procedure to ensure your concerns are both addressed and resolved.
We promise that in the event you make a complaint to us we shall be courteous and be respectful in our dealings with you.
A copy of this complaint procedure is available to you free on request: please just let us know if you wish us to post or email a copy to you.
We set out below how our complaint procedure works and the steps we ask you to take if you wish to complain. We also set out your rights to complain to the Ombudsman should you not be satisfied with the outcome of our review of your complaint.
Please contact us by email, telephone or post.
Email: admin@procuria.net
Telephone: 0345 300 9027
Post: 6 Earls Court, Priory Park East, Hull, HU4 7DY
Our team are available business days 9am to 5pm.
We will within two working days of receiving your complaint send you an acknowledgement.
Your designated complaint manager may contact you seeking additional information, documentation or clarification as to issues raised.
Within ten working days of the acknowledgement of the complaint we will let you know the outcome of our investigation. Should we be unable to let you have our decision within that ten working day period we update you as to progress and a revised anticipated date for providing our decision.
We ask that within ten working days of you receiving our decision you let us know whether or not you accept our decision. If you do not accept our decision then it will be helpful if you say. If you do not accept our decision then it will help if you provide copies of any additional documents and information that will assist in our review of the initial investigation.
Should you not accept our initial decision and you ask us to review that decision we will carry out a review. Again we hope to inform you of the outcome of that review within ten working days of you telling us your decision. Similar to the initial decision process in the event we do not anticipate letting you have our decision within ten working days we will update you as to a revised decision date. We may also during that decision review again ask you for additional information, documentation and or clarification of issues raised.
If you chose to reject our decision (whether the original decision or a revised decision) we will send you a deadlock letter. This letter confirms that you have rejected our decision as to your complaint. Once you receive this letter you are entitled to complain to the Ombudsman.
If you are a microbusiness you are entitled to take your complaint to the Ombudsman should your complaint not be resolved either, eight weeks after the complaint was first made to us or once you have received a deadlock letter from us, whichever is sooner.
The Ombudsman is an independent body that decides the outcome of disputes between us and our microbusiness customers. There is no charge to you for the Ombudsman’s services.
If you accept the Energy Ombudsman’s decision we must then honour that decision. You are not though bound to accept the Energy Ombudsman’s decision and instead may choose to take other action such as litigation.
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org
Our Hull based team are here to help you, whether you are looking to join us for products to sell, get better terms on a range of business services, or you want to become one of our suppliers. Simply fill in the form below and one of our team will get back to you.
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